Returns & Refunds
* We will accept returns within 28 days of delivery.
* You must provide proof of purchase to exchange/refund a product.
* Items must be in their original condition, unopened and unused.
* Products can be exchanged either for other products or a credit note by posting the item(s) back to Corby Hair & Beauty at the address below.
* If the item is not damaged/faulty, the price of delivery will not be refunded.
* We cannot refund you the cost of returning your items.
* We will refund you within 14 days of your cancellation notice.
Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
* Hair brushes
This list is not exhaustive, your statutory rights are not affected.
Damaged, incorrectly delivered or missing goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.
If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.
In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Furniture and equipment items
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.